Dial 711 for Telecommunications Relay Service
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| Audience/Grade: | College Freshman-Continuing Education |
| Discipline(s): |
Engineering Diversity Information Technology |
| Special Topic(s): |
Persons with Disabilities |
| Learning Resource Type: |
Reference - General |
| Media Type: |
Unknown |
| Author(s): |
Organization:FCC - Federal Communications Commission |
| Description: | FCC (Federal Communications Commission) website on consumer and governmental affairs."The Federal Communications Commission (FCC) has adopted use of the 711 dialing code for access to Telecommunications Relay Services (TRS). TRS permits persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons with or without such disabilities. For more information about the various types of TRS, see the FCC's consumer fact sheet at http://www.fcc.gov/cgb/consumerfacts/trs.html, or visit the Web site of our Disability Rights Office (DRO) at http://www.fcc.gov/cgb/dro/. FCC rules require all telephone companies (including wireline, wireless, and payphone providers) that operate private branch exchanges (PBXs) to implement three-digit 711 dialing for access to TRS. A PBX is a private telephone system within an organization that switches calls between internal users and allows users to share a certain number of external phone lines. PBX operators are required to modify their equipment to enable 711 dialing to ensure that everyone benefits from abbreviated dialing and consumers have easy access to TRS. Callers from locations served by PBXs may be required to dial 9 or another prefix before entering the 711 code or placing an outside call. The FCC encourages PBX operators to work with telephone companies and TRS providers to facilitate 711 dialing for users. The FCC recently determined that providers of interconnected Voice over Internet Protocol (VoIP) service also must offer 711 abbreviated dialing." |
| Rating: | No Rating |
| Related Resources | |
| Keywords: | hearing impaired speech disability hearing disability Persons with Disabilities |
| Version Info | |
| Publication Date: | February 2008 |
| Platform/Format: |
WWW |
| Cost: |
Free |
| Download URL: | http://www.fcc.gov/cgb/consumerfacts/711.html |
| Metadata: |
IEEE LOM Record |
| Collection: |
NEEDS
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